|Returns Policy We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a refund within 14 working days from delivery provided that you tell us within seven working days after the day on which you received the products that you intend to return the item.|
If the items listed on the delivery note do not match those contained in your package, please notify us immediately by calling us on 01491 638 184 between 9am and 6pm, Monday to Friday or email us.
Please send Returns with a copy of your delivery note to:
Purple & Fine Linen Returns
Pick Pack Despatch Ltd
Unit 6, Mead Park
We accept no liability if you return goods by any method other than a recorded delivery method (one that requires a signature upon receipt). In any event, we accept no liability in respect of returned goods unless and until such returned goods have been received by us in their original condition and in their original packaging. Please make sure that the returned package is properly secured and that you have enclosed the necessary returns documentation.
You are entitled to reject the goods owing to defects in the goods or owing to incomplete or incorrect delivery and we will refund you: the price you paid for the goods which you have returned to us (inclusive of the initial delivery charge); and the return recorded delivery costs for the return carriage of the goods from the original delivery point to us (provided that you enclose a valid till receipt indicating such return recorded delivery costs).
If you return goods for reasons other than defects in the goods or incomplete or incorrect delivery, then we will refund you the price you paid for the goods which you have returned to us (exclusive of the initial delivery charge), but we will not refund the return recorded delivery costs for the return carriage of the goods from the original delivery point to us.
Please note that we cannot accept returns for made-to-measure orders or goods that we reasonably believe have been used. In such circumstances, no refund will be available. You will be responsible for arranging for such goods to be returned to you within 28 days of our notification to you that we will not process a refund in respect of such goods.
We will make the appropriate refund when we have received the returned goods or when required by the Consumer Protection (Distance Selling) Regulations 2000, whichever is sooner. We will refund such sums by crediting your credit/debit card (as applicable).
If you cancel your order but do not return such goods to us within 14 working days we shall be entitled to recover such goods from you and to charge you for the direct costs of recovering such goods. You should note that these charges (which may be deducted from any refund) could be greater than the cost of you returning the goods to us and may exceed the price you have paid for the goods. Until such goods are restored to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
We will process the applicable refund and notify you by email when your refund has been processed. Your statutory rights remain unaffected.